ICT Officer

Job Description

The ICT Officer will be responsible for supporting the formulation, and implementation of the ICT Strategy and the realization of the organizations ICT objectives.

Responsibilities

• Provides technical support for a combination of desktop, server and network, hardware, software, and peripheral equipment.
• Upgrade the existing hardware and software to correct reported hardware and /or software problems.
• Provides technical support for the implementation and maintenance of various software applications.
• Performs a variety of technical tasks relative to the assigned are of responsibility.
• Assist the ICT manager in the operation, maintenance and ensuring power backups are provided and kept safely.
• Ensures that end of day processing is done at all branches and provide support when necessary.
• Network downtime supervision
• Hardware maintenance
• Security monitoring
• ATM, mobile banking process monitoring
• Perform system updates and assist in overseeing system development
• Monitor for attacks, intrusions and unusual, unauthorised, or illegal activity.
• Prioritise and manage many open cases at one time.

Qualifications

• Bachelor of Science Degree in Computer Science/ICT or related degree from a recognized university with two years’ experience.
• Strong analytical, presentation & problem-solving skills with the ability to present technical ideas in a layman’s language.
• Working knowledge of databases (SQL server)
• Very good knowledge of Windows Operating Systems.
• The ability to analyze, model, visualize and interpret data.
• Superb problem-solving skills.
• Must be a critical thinker.
• Have a methodological and logical approach.
• Have a relevant security certification.
• Good understanding of Sacco Core Banking Systems.